Terms and Conditions

These Terms and Conditions set out the rules that apply when you use Lucky Admiral. They explain the contractual relationship between us and you, describe account and payment responsibilities, and outline how we manage promotions, disputes and updates. By using our services you accept these terms and any other rules we publish on the site.

Account responsibilities

You must provide accurate personal details when registering and keep them up to date. Only one account per person is permitted. You are responsible for maintaining the confidentiality of your login details and for all activity that takes place under your account. If you suspect unauthorised access you must contact support immediately. We may suspend or close accounts that breach these rules.

Eligibility requirements

To register and play you must meet the minimum age and residency requirements applicable to your country. You must not open an account if you are self-excluded, under any gambling restriction or otherwise prohibited from gambling locally. We may refuse registration where eligibility cannot be satisfactorily confirmed.

Acceptable platform use

Use of the platform must be lawful and in line with these terms. You must not attempt to manipulate games, exploit promotions, operate bots, or engage in collusion or fraud. Abusive behaviour towards staff or other users, chargebacks, and other attempts to circumvent rules may result in account restrictions, forfeiture of funds and permanent exclusion.

General bonus and promotion rules

All promotions are subject to specific terms which will be published on the promotion page. Where applicable, bonuses and free spins may carry wagering requirements, maximum bet limits while wagering, contribution rates by game type, and conversion caps. Only one bonus may be used at a time unless a specific offer states otherwise. Abuse of promotional offers will lead to voiding of bonus funds and any related winnings.

Deposits and withdrawals

Deposits

We accept a range of payment methods suitable for UK players. Minimum deposit levels and eligible methods are shown in the cashier. Deposits are usually processed instantly, though your bank or card provider may apply fees or delays.

Withdrawals and verification

Withdrawal requests are subject to verification checks and may require identity, address and payment-method documentation before processing. We aim to process withdrawals promptly but may hold funds while checks are completed. Withdrawal minimums, fees and processing times are displayed in the cashier. For security and compliance we may apply limits to withdrawals or split large payments into instalments.

Dispute resolution

If you have a query or dispute please contact our support team in the first instance. We will investigate and respond in line with our internal procedures. Where a resolution cannot be reached locally, you may be eligible to refer the matter to an independent dispute resolution service where such a service applies.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after changes constitute acceptance of the revised terms. For clarity on any point you can contact our support team via the help channel on site.

Please play responsibly. If you need help with gambling controls including deposit limits, time-outs or self-exclusion, these are available in your account settings or from customer support.